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Tag Archives: internal tools

Technical Support - Helpdesk (Burlington)

26-May-09

Position Title - Licensing Support Specialist
 
 
Duration - 6 months extendable
 
Shifts Rotate Between 9am – 9pm weekdays (8 ½ hour day)
 
 
 
Location - Burlington
 
 
 
 
 
Our client is currently seeking; a Licensing Support Specialist that will assist customers by providing a positive support experience and addressing each licensing issue efficiently and accurately.
 
 
 
 
Responsibilities -
 
 
Interface directly via phone and electronic mail [...]

Help Desk Support (Burlington)

09-May-09

Interface directly via phone and electronic mail with customers seeking licensing support
 
 
· Use internal internal tools to register customer products, merge activation codes and generate licenses.
 
 
· Enter accurate detailed information into the call tracking system (Siebel)
 
 
· [...]