CANADA IT & TECHNOLOGY JOB FAIR ONLINE

Position Title: Call Center Quality Analyst
 
Location: Oakville, ON
 
 
Position Overview:
 
This position ensures that quality support is provided to D-Link customers through the use of reporting, monitoring, documentation, feedback and coaching practices.
 
 
Responsibilities:
 
 
• Produce reports on daily operations and issue trends
 
• Monitor and evaluate live technician calls; prepares evaluations for skill performance, including technical expertise, troubleshooting and customer service
 
• Evaluate CRM [...]

Network/Systems Administrator

Scope

In this role, reporting to the Manager of Network Services, the Network/Systems Administrator will beaccountable for all aspects of the network infrastructure, server environmentsand security administration. Thisposition will provide a wealth of opportunity for a forward thinking, pro-activeindividual who enjoys a wide scope of responsibility and thrives in afast-paced, dynamic environment.

The Network/Systems Administrator is [...]

Position Title: Quality Assurance Analyst
 
 
Position Overview:
 
This position ensures that quality support is provided to our customers through the use of reporting, monitoring, documentation, feedback and coaching practices.
 
 
Responsibilities:
 
 
• Produce reports on daily operations and issue trends
 
• Monitor and evaluate live technician calls; prepare evaluations for skill performance, including technical expertise, troubleshooting and customer service
 
• Evaluate CRM call notes for [...]