Skip to content

Hotline Support Assistant (Ottawa West)

EMPLOYMENT OPPORTUNITY - ADMINISTRATIVE AND SUPPORT STAFF
 
The Ottawa-Carleton District School Board invites applications for the following position:
 

 
HOTLINE SUPPORT ASSISTANT
 
Business & Learning Technologies Department, 133 Greenbank Road, Nepean
 
Competition # 2010-03
 

 
NATURE OF POSITION:
 
Full-time (100%), Term until June 30, 2010 unless otherwise notified by the Employer
 

 
HOURS OF WORK:
 
35 hours per week, Monday to Friday, Shifts varying from 7:30 am to 4:30 pm
 

 
SALARY:
 
$35,123 to $44,871 per annum (prorated for less than 12 months)
 

 
START DATE:
 
Immediately
 

 
DUTIES:
 
Under the direction of the Supervisor of End User Support the Hotline Support Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to and provides support to all District personnel on information technology; facilitates the effective usage of the Call Log system; and provides other support functions such as installation of software, networking and laptop setups.
 

 
QUALIFICATIONS AND REQUIRED KNOWLEDGE AND EDUCATION:
 
Knowledge of relevant Board policies and operational procedures, computer hardware and peripherals, server management, operating systems back-up methods, network usage, software programs. Knowledge of hardware, communications and software concepts for a full range of computer configurations from micro computers, with specific expertise relating to Intel and KEA/Alpha applications. Technical skills to assist in the identification and evaluation of computer applications, written communications skills for writing reports such as evaluation of programs, application and installation instructions; interpersonal and communication skills to exchange and clarify information, and respond to inquiries using tact and diplomacy. Keyboarding skills for data entry, software information, and surveys; organization and time management skills to prioritize work and manage multiple priorities and concurrent demands. Ability to analyze and troubleshoot computer software/hardware problems, and solve technical problems over the telephone; listening skills to identify problems and provide support. Initiative and judgement skills for determining corrective or appropriate actions; research skills to locate resources and information, review vendor documentation, to conduct internet searches and evaluate software. The incumbent must have the ability to learn new materials and technology without instruction. Ability to work independently, and with minimal supervision.
 

 
This level of expertise would normally be obtained through completion of a community college diploma in Computer Science, Technology or Business, with a minimum of 1 year of related experience; or an equivalent combination of education and experience. Experience using software such as HEAT, Remedy or similar help desk software; Call Centre certification, MCSE, A Plus, CNE experience.
 

 
APPLICATION PROCESS:
 
By Fax:
 
(613) 596-8776
 

 
By Mail:
 
133 Greenbank Road, Nepean, Ontario K2H 6L3
 

 
In-person:
 
Drop-off box located at the Client Service Centre, 133 Greenbank (1st floor)
 

 
E-mail:
 
HRcompetitions@ocdsb.ca in .doc, .txt, or .pdf format only. Indicate the Competition # on the subject line.
 

 
On-Line:
 
www.ocdsb.ca/car_cor_ans_main.asp
 

 
Applications will be considered in accordance with the ESP Collective Agreement.
 

 
In accordance with the Ottawa-Carleton District School Board’s Administrative and Support Staff Selection Process, the evaluation and assessment of candidates will be completed using the following four (4) identified areas of performance: Organizational and Management Skills, Communication, Interpersonal Skills, and Knowledge and Practice, as they relate to the duties, qualifications, knowledge and education outlined above.
 

 
Personal information gathered through the application process is collected under the authority of the Municipal Act, RSO 1980, c302 (as amended), and will be used to determine the qualification for employment with the OCDSB. Questions about this collection should be directed to the Manager, Human Resources, 133 Greenbank, Nepean, K2H 6L3.
 

 
The Ottawa-Carleton District School Board challenges all students to achieve personal excellence in learning and responsible citizenship within a safe, equitable, diverse and caring environment.
 

 
“Educating for Success – Inspiring Learning and Building Citizenship”
 

 

 

More info here.

Possibly Related Posts: