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Analyst, Cineplex Call and Monitoring Centre (1303 Yonge Street)

100% Canadian & Entertainment

What more could you ask for?

Join the Stars

Cineplex Entertainment LP is part of a unique industry that is passionate about providing an exceptional customer¡¦s experience while having fun doing it. We are 100% Canadian and employ over 8,000 full-time and part-time employees. We are publicly traded on the Toronto Stock Exchange and generate revenues in excess of $800 million. Our company offers a competitive, comprehensive total compensation package. If you are passionate, innovative, enjoy a fast work pace and love movies, Cineplex is for you

The Information Technology department has an immediate opening for three Cineplex Call and Monitoring Centre Analysts (CMC) reporting directly to the Manager, Cineplex Call and Monitoring Centre (CMC).

The successful candidate will be responsible for providing day-to-day helpdesk support as well as assist in the deployment of new theatre systems. The specific responsibilities include:

„Í Proactively monitor and support components of the Cineplex Systems Infrastructure;

„Í Develop and update detailed support documentation contained within the CMC Knowledgebase;

„Í Develop and maintain an in-depth understanding of end user applications and hardware platforms including POS, Proprietary and ¡§Shrink Wrap¡¨ systems;

„Í Address and resolve incoming issues from personnel at all theatre locations with emphasis on resolving issues at first point of contact;

„Í Ensure ticketing software is updated and maintained according to Corporate guidelines;

„Í Utilize software tools for proactive support and to correct issues remotely;

„Í Provide remote support for both POS and theatre back office equipment;

„Í Participate in Theatre system deployments including POS rollouts / upgrades, backoffice upgrades, printer replacements and Network upgrades;

„Í Work closely with internal IT resources and third party vendors in resolving Hardware / Software issues at Cineplex Entertainment Theatres;

„Í Participate in any projects and duties as assigned by IT Management.

Knowledge and Skill Requirements:

Education:

„Í University / College education in a computer related course of study or equivalent experience required.

„Í MCP, MCSE, and/or A+ certification would be an asset.

Experience:

„Í 0-3 years of I.T. related, Help Desk Support.

„Í Customer service experience demonstrating application functionality.

„Í Experience with Vista POS Software or general retail POS systems would be an asset.

Skills:

„Í Must be proactive and possess strong interpersonal, customer service, communication, and organizational skills.

„Í Must possess excellent writing and verbal presentation skills

„Í Must be self motivated.

„Í Must be able to quickly acquire an in depth knowledge of multiple custom applications.

„Í Must be proficient with Window Operating Systems, MS office, and support tools.

„Í Must be able to handle multiple priorities and manage available resources accordingly in a fast paced environment.

„Í Bilingual (English/French) would be an asset.

Other:

„Í Must be willing to travel.

„Í Some on-call support may be required.

„Í Must be available for shift work including evenings & weekends.

Interested applicants please click here http://www.cineplex.com/Global/Careers/Applicants.aspx to be directed to the Cineplex Career Portal and click VIEW JOBS, locate the desired job and click on the APPLY NOW button to submit an application for the Analyst role.

NO AGENCY CALLS PLEASE

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment¡¦s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

More info here.

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