Technical Service Engineers: Optical, Ethernet, TCP/IP (Job #3202)
Searching for an exceptional Technical Services Engineers (TSEs) to join our client`s team in several locations throughout the U.S. and Canada. The Technical Service Engineers will work with our client`s customers on projects in the areas of:
- System Commissioning and Test Services
- Network Migration Services
- Fiber Prequalification Services
Specific Responsibilities
- Commission, integrate and test new systems and networks.
- Troubleshoot (collect, analyze, diagnose or escalate) company and other vendor equipment deployed in the field
- Execute and troubleshoot network migration activities for company and other vendor equipment (e.g. Nortel, Cisco, Alcatel)
- Document, analyze and interpret test data and results
- Confirm that project commitments and expectations are satisfied
- Interface with customers on-site, resolve or escalate issues and gain the confidence of the customer in the performance of the project
- Maintain positive control and accountability of all assigned equipment and resources
- Provide project related technical consulting and review documentation to ensure completeness and accuracy
- Identify project related resources (tools, test equipment, etc) required for satisfactory project execution
Qualifications/Must Haves:
- Five to 8 years experience in operation of SONET, DWDM, WLAN and GigE test equipment
- Data expertise (Cisco certifications) a strong plus
- Extensive travel (85% or higher) to customer locations in Canada. Some international travel may be required.
- Solid foundation of telecommunications theory including SONET and DWDM networking and trouble shooting
- Understanding of following protocols: OSI, Ethernet, TCP/IP
- Perform non-intrusive trouble shooting and analysis of existing customer networks without causing service impact.
- Interpret all engineering specifications, MOP`s and detailed customer specifications
- Generate MOPs to facilitate network test and acceptance
- Interface professionally with Sales, Program Management, Engineering, Product Support, and TAC in the performance of the project.
- Understand the Field Services processes, including interaction with the Program Management organization
- Confidently lead a team of employees and contractors, to complete projects on-time and under budget.
- Highly motivated with strong desire to learn, grow, and improve.
- Computer literacy: Proficient with Windows, Office and Terminal Emulators
More info here.
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